Privacy and Data Policy

This Privacy Policy explains how Mobilewins collects, uses and protects the personal information you provide when using our site and services. We take your privacy seriously and set out below what information we gather, how we use it, who we may share it with and the choices you have about your personal data. Please read this policy to understand our practices in relation to your privacy.

Types of data we collect

We collect different categories of information to operate accounts, process payments and keep activity records. These include personal data, technical data and transactional data.

Personal data

Personal data covers information you give us directly when registering or contacting support. Typical items are name, date of birth, postal address, email address, telephone number and ID documents submitted for verification. We also store account credentials and security details used to protect your account.

Technical data

Technical data includes device and connection information gathered automatically when you use the site. This can include IP address, browser type, operating system, device identifiers, language settings and usage logs. We use this data to maintain service stability, prevent fraud and improve the mobile and web experience.

Transactional data

Transactional data covers payments and wagering activity. This includes deposit and withdrawal records, transaction amounts, date and time stamps, and details of games played or bets placed. We retain this information for account management, compliance and dispute resolution.

Use of information

We use personal and technical data to provide and improve our services, administer accounts, process transactions, respond to enquiries and detect or prevent fraud. Transactional data is used for billing, regulatory reporting and responsible gaming checks. We may combine data types to analyse trends and personalise your experience while respecting your privacy choices.

Data protection practices

We store information on secure servers and use appropriate administrative, technical and physical safeguards to protect your personal data. Access to identifiable information is limited to authorised personnel and third-party providers who require data to deliver services. We also use encryption for sensitive information and maintain procedures for incident response and account protection.

Cookies and tracking technologies

We use cookies and similar technologies to support session management, remember preferences and measure site performance. Third-party tools may be used for analytics and advertising. You can control cookie settings via your browser and opt out of certain tracking where available.

Your rights

You have rights over your personal data, including the right to access, correct or request deletion of information we hold. You can also object to or restrict certain processing activities and request a copy of your data in a portable format where applicable.

Access, correction and deletion of data

To exercise your rights, contact our privacy team at [email protected]. We will respond and provide information on how to access, update or remove your data. For identity verification we may ask for proof of identity before processing sensitive requests to protect account security.

Information sharing and third parties

We share information with service providers who support payments, customer support, hosting, identity verification and analytics. Where required by law or to prevent fraud, we may disclose information to legal authorities. All third parties are required to handle your data in accordance with applicable data protection standards.

Privacy policy updates

We may update this policy from time to time to reflect operational changes. Any material changes will be posted on the site and, where appropriate, notified to registered users. If you have questions about this policy or how Mobile Wins handles your data, please contact [email protected].