Responsible Gambling

At Mobilewins we take responsible gambling seriously. We want every player to enjoy their time with us while keeping play safe and under control. This page explains the practical measures we provide, how you can use them, and where to go for extra help if gambling stops being fun.

Player protection principles

We base our approach on clear principles: protect vulnerable customers, promote informed choices, and provide easy-to-use tools to limit play. We expect customers to gamble within their means and to use the account controls available to manage activity.

Activity-control tools

You can manage your play directly from your account. Controls include setting deposit limits, session time limits, loss limits and cooling-off breaks. These options are designed to be straightforward so you can act quickly if you want to take a step back.

How to apply controls

Limits can be set via your account settings or by contacting our support team. Changes you make to limits will usually apply immediately, although some request types may take a short time to process to prevent rapid limit removal.

Deposit limits

We offer daily, weekly and monthly deposit limits so you can cap how much you add to your account. You choose the level that suits you and can reduce it at any time. Increasing a limit may include a processing period to ensure changes are made responsibly.

Loss limits

Loss limits allow you to restrict how much you can lose over a chosen period. Setting a loss limit is an effective way to control spend and keep play within an affordable level.

Time limits and account breaks

Session and daily time limits help manage how long you play in a sitting. If you need a short break, you can use a time-out to lock access for a fixed period. For longer-term breaks, consider self-exclusion.

Self-exclusion

If you decide you need to stop playing for a while, you can request self-exclusion. This can be temporary or for a longer period and will block access to the account. To start self-exclusion, use the responsible gambling section of your account or contact customer support for assistance.

Signs of problem behaviour

Watch for signs such as spending more than planned, chasing losses, neglecting other commitments or becoming secretive about gambling. If you recognise any of these in yourself or someone close to you, take steps to limit play and seek support.

Tips for staying in control

Set clear deposit and time limits, stick to a budget, take regular breaks and avoid gambling when stressed or under the influence. Keep track of wins and losses and only gamble with money you can afford to lose.

Professional help and support organisations

If you need advice or support, speak to trained organisations such as GamCare, GambleAware or your GP. These services offer confidential guidance, practical tools and treatment options. If you need help applying controls on your account, contact our support team.

At Mobile Wins we are here to support safer gambling. Use the tools available and get in touch if you need help managing your play.